Get Satisfaction
Get Satisfaction helps companies take advantage of the increasingly distributed and disconnected conversations taking place across the social web today. Our platform unifies brand engagement and the consumer experience across multiple touchpoints. Your customers can have the same conversation everywhere they go, regardless of whether they’re on Twitter, on a Facebook fan page, or on any page of your site. Get Satisfaction collects and organizes all social knowledge (questions, feedback, concerns, and praise) into a unified platform that can be shared and leveraged across both internal and customer-facing channels. This approach transforms customer discussions into actionable content that ripples throughout your organization. Product development, relationship marketing, brand management, and public relations all get value from the information contained within your customer interactions. Get Satisfaction is flexible, scales easily, and integrates very simply with most CRM solutions, allowing business and organizations to add this very important social element – also known as social CRM – to their management of customer relationships. Get Satisfaction is an easy, lightweight way to build customer communities that are easily leveraged for cost-effective support, marketing feedback, product innovation, and communications strategy. Available as a hosted (SaaS) service, easily extended throughout your Web presence via simple widgets and open APIs and out into the social Web via our Facebook and Twitter integrations, a Get Satisfaction community instantly invites customer participation and provides a platform for unified conversation anywhere in the online experience. A Get Satisfaction community is an instant:
How Get Satisfaction Works